You want not only to close the sale but to make customers love your business and speak about it.
1. Start helping your clients before they’re even your customers
The simplest explanation will be is to give them some value for free, so they see how good and experienced you are.
2. Maintain customers' expectations
Communicate well and often with them.
3. Practice active listening and follow through
If you want your business to grow and stay healthy, you need to listen to whatever input your customers give you in their feedback: surveys, social media, communities, and groups.
4. Create an extensible support system
Top-quality support is essential. It will help you improve customers' satisfaction and increase their retention rates.
5. Learn how to “manage” upset customers
Plan ahead to ensure service quality so that when a customer complains about those things, you’ll be ready with the appropriate fix.
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